BE READY
…
Incident response management for what might come
Advice for event planners
Advice for event planners
Why is crisis management essential for event planners in today's world? And why "Incident Response Management"?
The good news first: crises at events are rare. However, there were no incidents. All events are dependent on external influences such as demonstrations, extreme weather conditions or political situations. Guests, employees and customers expect organizers to manage both external and direct event incidents with confidence and to maintain their service orientation even during an incident.
With our incident response management, we raise your awareness of critical situations and make you crisis ready.
Communication is the key: crisis communication and reputation are at the forefront of our strategy.
By conducting a comprehensive stakeholder analysis in advance, we take into account not only the interests of your client, but also those of all relevant players in our strategies.
We sensitize the internal event team and external service providers to critical situations on site in order to create a common response awareness. From the participants’ perspective, service providers are perceived as an integral part of the customer experience, which is why a common understanding and coordinated framework for action in the event of incidents are of crucial importance.
We "can" emotions and resilient reactions
Our incident response management enables us to professionally and effectively moderate the emotional involvement of participants. We create awareness of how to deal with the expectations of all parties involved for quick, resilient and sensitive solutions.
Our approach:
We work holistically and resource-consciously
We focus on prevention by staging the crisis before the crisis! Together with you, we establish an individual and resource-friendly incident response management system step by step. We adapt incident response management to your available human and financial resources.
We focus on action instead of reaction
It is only possible to act in a planned and safe manner if all those involved on site can refer to a reliableplan of action in an unforeseen situation. Our aim is toenable your team and your partners toact effectively, informed and appropriate to the situation.
We work systemically and systematically
Our concept for incident response management at events combines proven methods from business continuity management (BCM), classic crisis management and systemic organizational development.
We offer the following freely combinable elements:
PERFORMANCE
- MICE crisis management consulting with a focus on incident response management
- Reputation Management
- Stakeholder analysis
- Risk analysis
- Scenario Planning
- MICE Crisis Tool Kit
- Internal and external communication for emergencies
- Preparation of documents, checklists and guidelines
- Processes and procedures for your employees in an emergency
- On-site support in the form of training and on-site booklets
- Debriefing and analysis
- MICE crisis workshops and trainings
